September Regulatory Issues

Austin Water – Utility Development Services Updates
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Service Extension Request (SER) Applications
Austin Water has integrated the SER application process and fee payment into the Austin Build + Connect (AB+C) Portal. This new process replaces the current email submittal process. 
Please visit the AB+C Portal to submit new SER applications and to pay SER application fees. Be prepared to attach the signed and notarized SER application form, a location map, and other checklist items (engineering report, calculations, exhibits, etc.).

The new application submittal process is similar to the current email submittal process. Once the SER submittal package has been uploaded, an administrative completeness review will be conducted by Austin Water staff. When the submittal package is deemed administratively complete, payment can then be made through the AB+C Portal. SER staff will be notified of the successful payment, so you will no longer need to send an additional email confirming payment of the application fee.
A “how-to” guidance document can be found on the SER website, under the Forms section. Please send a message to [email protected] if you run into any issues with the new SER application process.

Onsite Sewage Facilities (OSSF) Applications
Austin Water has begun accepting OSSF application and fee payments via the AB+C Portal. Please reach out to [email protected] if you have any questions related to this process.

Austin Water Records GIS Access
Planning layers have been added to Austin Water’s online GIS viewer, the Records Access Application (RAA). The SER tab within the map has been updated to include Austin Water’s Long Range Plan (LRP) layers and Capital Improvements Program (CIP) projects layers.
The LRP layers provide insight into our big picture vision for expansion of the utility system. In most cases, infrastructure identified in our LRP is not part of a planned CIP project and does not have funding approved for it. Most LRP infrastructure is driven by development and Austin Water may seek opportunities to partner with development projects to construct these mains and/or facilities.  
The CIP layers show projects that are anticipated in Austin Water’s 10-year planning horizon and can be an indicator of known capacity constraints and aging/low performing infrastructure. The CIP layers are a planning tool and are subject to change. Projects flagged in this category are not guaranteed to be administered but reflect where Austin Water’s focus is at the time the annual budget is set. Some projects may move in and out of the 10-year CIP plan, depending on the annual assessment of utility needs and priorities.
To access the Austin Water GIS records information, an account needs to be created. A request to create an account can be submitted using the form on the GIS Access Request (austintexas.gov) webpage. Once the request is processed and approved, account information is emailed to the applicant. Copies of Austin Water record drawings, as-builts and approved Service Extension Requests can be downloaded from Austin Water’s Records Access Application, via the online GIS viewer.
 
 
MORE INFORMATION
The Utility Development Services (UDS) Division consists of several programs that assist developers and landowners in obtaining water and wastewater service for existing and future development.
Programs include:

• Service Extension Request Program (i.e. extension of City water and wastewater infrastructure to provide utility service to a property)
• Land Use Review Program (i.e. preliminary plan and plat reviews)
• On-Site Sewage Facilities Program (e.g. onsite wastewater/septic systems serving single lots)
• Site Plan Private Plumbing Program (i.e. review of private plumbing infrastructure construction plans)
• Pipeline Plan Review (i.e. review of commercial sites, subdivision plans, and City Capital Improvement Projects)
• Tap Plans Engineering Programs (i.e review of plans for the installation of water/wastewater services at residential and commercial sites that qualify for a site plan exemption.)
• Review of Water Meter Upgrade Applications (i.e. reviews of applications to upgrade or modify existing or proposed water meter installations)
• Onsite Reuse Program (i.e. decentralized wastewater applications on commercial developments)

For more information, visit us online https://www.austintexas.gov/department/utility-development-services

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